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Bienvenido a TuaCasa. En TuaCasa.es disponemos de dos tipos de entrega, durante el proceso de compra podrás seleccionar la opción que desees:

  • Recogida en tienda.
  • Entrega a domicilio, a pie de calle.

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Para las compraas con recogida en tienda el coste es GRATIS.

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Si eliges esta opción, prepararemos tu pedido y te informaremos de cuándo está listo para que puedas recogerlo en la tienda TuaCasa que desees. Para la recogida debes presentar la confirmación o número de pedido (vale con que la muestres desde el móvil) y un documento (NIF o carnet de conducir), que te identifique como la persona que ha realizado el pedido. También puede recogerlo otra persona en tu nombre, pero recuerda traer el documento de identidad de la persona que ha realizado el pedido o autorizarlo por e-mail, de otro modo no podremos realizar la entrega.

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Puedes recoger tu pedido en cualquiera de nuestras tiendas, para ello solo tienes que indicarlo durante el proceso de compra. Ubicaciones tiendas TuaCasa:

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TuaCasa ALBACETE en Polígono industrial Campollano. Avenida 1ª esquina con calle B. Albacete.
TuaCasa La Roda en C/ Mártires, 190. La Roda (Albacete)
TuaCasa Valencia en Avda. de la Albufera, 58. Alfafar (Valencia)
TuaCasa Murcia en Gran Vía Alfonso X El Sabio, 11 esquina con Pérez Casas. Murcia.
El tiempo de entrega en caso de recogida puede variar según dónde se encuentre el producto con respecto al punto de recogida que haya elegido. Un ejemplo: si los artículos están en Albacete y los quiere recoger allí, la entrega se podrá realizar al día siguiente de formalizar el pedido. Pero si quiere recogerlo en la tienda de Valencia se le avisará cuando los artículos estén en la tienda de Valencia, normalmente es entre 5 o 9 días.

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El gasto por envío a domicilio varía según el importe de tu compra. En el momento en el que estés realizando el proceso de compra (siempre antes de pagar), te indicaremos el gasto de envío.

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Aquí puedes ver cuáles son los gastos dependiendo del importe total de tu pedido:

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TOTAL DE LA COMPRA GASTOS DE ENVÍO
Menor de 89 3,99
De 90 € a 140 5,99
De 141 € a 250 19
De 251 € a 350 39
De 351 € a 450 49
De 451 € a 700 69
De 701 € a 900 79
Mayor de 901 89

Para cualquier duda, estaremos encantados de informarles en tuacasa@tuacasa.es o en los teléfonos: 610 95 29 42 / 967 73 70 01.

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Esto depende de las características de los productos comprados:


1. Si el producto está en stock y es de pequeño tamaño, manejable, no frágil:

Tiempo estimado 24/48 h. Estos paquetes serán entregados por agencias de paquetería tipo Seur.


2. El papel pintado se entrega aproximadamente en 7 días. Por agencia de paquetería tipo Seur.


3. Si el producto es de tamaño medio, frágil, pesado o de difícil manejo, puede que lo recibas en un pallet o en un empaquetado especial, o se necesiten dos personas para su descarga, es por ello que en este tipo de entregas el tiempo estimado varía de 5 a 14 días laborales.


¿Por qué hablamos de tiempo estimado?  por lo general ese es el tiempo habitual de entrega, pero pueden darse retrasos del transporte por circunstancias especiales como el clima o fechas puntuales de gran tráfico de envíos.


Facilitaremos información para el seguimiento de su pedido, directamente desde TuaCasa o a través del transportista.


Le aconsejamos dar una dirección de entrega donde haya alguien para recibir el paquete en horario comercial. Si en el momento de la entrega no se encontrase en su domicilio, el transportista hará un segundo intento de entrega, si no le fuera posible entregarlo, se depositaría temporalmente en la sede más cercana de la agencia y aún podría ser recogido allí.

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